Category Archives: coaching

Coach Blog 2: Hidden Gem

There will always be an employee who won’t perform well but always can have something to show. A manager can look at their performance alone but they may not see the hidden gem in them.

Nobody thought that an employee who have can’ deliver the number have something to hide. In phillip’s case, he can’t provode a stellar service to a customer but he can then figure out the concern of the customer right away, without any probing needed. This can be a skill that is learned through experience or a talent. Like in basketball, height is a talent, all you need to do is polish the other aspect to show that gem in them.

Just put some effort to rub those dirt away, one inch a day. And once you turn that muddy stone into a precious one, you’ll be earning a lot for sure. 

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Coach blog 1: Follow up

So they say that to be an effective coach, we should know how to follow up on the previous coaching session that we’ve had with our coachee and since it is sunday where we receive less customers, it may be the best time for us to coach and follow up it.

Follow up on:

Phillip’s assignment which is to watch a series, he can understand it yet but watching it is a good start.

Examples of empathy and acknowledgement for the group. What is best for them may not even pass the standards of good.

Performance of people that will be out for most of the month, will they still be able to catch up and pass the goals this month?